Last updated: 17 September 2026

This Refund & Cancellation Policy applies to purchases made on ZupiChat (a software product owned and operated by Codelith Lab Private Limited) at zupichat.com. Please read it together with our Terms of Service.

1. Platform / subscription fees

If you are not satisfied with a newly purchased subscription, you may request a refund of the platform fee within 7 days of the first purchase, provided the account has not been substantially used (for example, no significant broadcast or campaign activity). Renewals are non-refundable once the new term begins. We do not provide pro-rata refunds for partially used terms after the 7-day window.

2. WhatsApp message charges & wallet

WhatsApp message charges are billed by Meta directly to the payment method on your own WhatsApp Business Account. We do not collect them, so we cannot refund them; questions about those charges go to Meta. Any unused ZupiChat wallet balance may be refunded on account closure at our discretion, after deducting applicable gateway charges and taxes. Wallet top-ups themselves are non-refundable except for unused balance as described here.

3. One-time set-up & onboarding fees

One-time set-up, onboarding, migration, or verification-assistance fees are non-refundable once the work has started.

4. Third-party outcomes not covered

Refunds are not available for outcomes controlled by Meta — such as message-template rejection, "green tick"/business-verification decisions, messaging-limit tiers, or number restrictions/bans — as these are Meta's decisions and outside our control.

5. How to request a refund

Email business.codelithlab@gmail.com (or WhatsApp +91 86691 17894) with your registered email and reason. We aim to respond within 3 business days. Approved refunds are issued to the original payment method within 7–10 business days; timing on your statement depends on your bank/gateway.

6. Cancellation

You can cancel your subscription any time from your account or by contacting us. Cancellation stops future renewals; it does not automatically refund the current term except as stated in section 1. Your data is handled per our Privacy Policy after cancellation.

7. Chargebacks

If you have a billing concern, please contact us first — we will work to resolve it quickly. Initiating a chargeback without contacting us may lead to suspension of the account pending resolution.