How ZupiChat is used
Counted, not estimated.
Only accounts whose numbers we can count directly appear on this page. It is short on purpose — it grows as customers agree to be named, not before.
🛠️ Digital agency
Codelith Lab runs its own client desk on ZupiChat
Pune-based web and app studio · +91 90224 98116
653
Messages handled in month one
307
Replies received from clients
62
Client threads in one inbox
First-party account. Codelith Lab Private Limited builds and operates
ZupiChat, so this is our own team using the product — not an independent
customer. The figures below are counted directly from the account, not estimated.
Challenge
Client conversations lived on individual team members' personal WhatsApp. Nothing was searchable, a handover meant forwarding screenshots, and when someone was away their threads went unanswered.
Solution
The agency's business number was moved onto ZupiChat as a shared team inbox. Every enquiry now lands in one place with its full history, and any team member can pick up a thread without asking who spoke to the client last.
What the first month actually looked like
Between 17 July and 17 August 2026 the account handled 653 messages across 62 client threads — 346 sent and 307 received. That near one-to-one ratio is the point: this is two-way client work, not broadcasting. No campaigns and no bulk templates were used in this period; the value was the shared inbox and the history behind it.
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