Last updated: 12 September 2026
ZupiChat is a product of Codelith Lab Private Limited. This page explains exactly what data we hold about you, how to have it deleted, and how long that takes.
What we store
- Account data — your name, email address, phone number and billing records.
- WhatsApp connection — the access token and WhatsApp Business Account ID you connect, so that ZupiChat can send and receive messages on your behalf.
- Business data you create — contacts, conversations, message history, chatbot flows, message templates and campaign records.
How to request deletion
ZupiChat does not delete accounts from a self-serve button today, because disconnecting a live WhatsApp Business Account cannot be undone. Every request is handled by a person.
- Email support@zupichat.com from the email address registered on your ZupiChat account.
- Use the subject line Delete my data.
- Tell us whether you want (a) your entire account deleted, or (b) only your contacts and message history deleted while the account stays open.
If you no longer have access to your registered email address, write to us from any address and include your registered phone number. We will verify that the account is yours before we delete anything.
What happens next
- We confirm your request within 1 business day.
- Your access token is revoked immediately, so ZupiChat stops all access to your WhatsApp Business Account.
- Your data is removed from our live database within 7 days.
- Encrypted backups roll off within 30 days, after which no copy remains.
- Invoices and tax records are kept only for the period Indian law requires, and nothing else is kept with them.
Removing our access yourself
You do not need to wait for us to revoke access. Open business.facebook.com → Settings → Business integrations, select ZupiChat and choose Remove. This revokes ZupiChat's access to your WhatsApp Business Account straight away.
Contact
Codelith Lab Private Limited
Email: support@zupichat.com
Phone: +91 83296 08019